Customer Success Manager

About Muto #

At Muto, we're on a mission to make mobility data management intelligent.

Our platform simplifies the complex supplier world of vehicles, contracts, suppliers and employee mobility data into one intelligent system. Cars, bikes, charging stations, mobility budgets and different suppliers all generate data, costs and processes that are often scattered across spreadsheets, emails and different tools. Muto brings all of this together in one place.

By connecting mobility data, automating everyday workflows and giving HR, Fleet and Finance teams one shared source of truth, we help companies spend less time on administration and more time making better mobility decisions.

Our vision: to make mobility accessible for every employee, adaptable to every life phase, and manageable for companies without complexity.

We're building Muto into a scalable SaaS platform and growing our customer base across Europe. As we grow, making sure our customers successfully adopt Muto and get real value from the platform becomes increasingly important.

That's where you come in.

Your Role #

As a Customer Success Manager, you'll help our customers get the most out of Muto from onboarding and adoption to ongoing success.

You'll work closely with our Senior Customer Success Manager, who will coach and mentor you as you develop your skills. This is a genuine growth role: you'll start by supporting the wider CS effort, and as you build experience, you'll gradually take ownership of your own customer portfolio.

You'll also collaborate with Product, Sales and Engineering, bringing customer insights back into the team and helping us continuously improve the Muto experience.

Where You'll Have Impact #

• Onboard customers: Guide new customers through onboarding and make sure they get off to a great start with Muto.
• Drive adoption: Build strong customer relationships, understand their goals and proactively help them get more value from the platform.
• Be proactive: Keep track of customer engagement, actions and potential risks, and make sure questions or issues are followed through to resolution.
• Be the voice of the customer: Collect feedback, spot recurring challenges, and turn customer conversations into useful insights for Product and the wider team.
• Spot opportunities: Recognise where customers could benefit from additional Muto features or use cases.
• Work AI-native: Use AI to prepare, analyse, structure and automate your work - and continuously look for smarter ways to work.

What You Bring #

We care more about your potential and mindset than years of Customer Success experience.

• You genuinely enjoy working with customers and understanding how they operate.
• You're curious and like solving problems rather than simply answering questions.
• You're structured, reliable, and take ownership of your follow-ups.
• You communicate clearly and confidently.
• You're comfortable with technology and learn new tools quickly.
• AI is a natural part of how you work: you experiment with it and use it to work smarter and faster.
• You're eager to learn, take on more responsibility, and grow within Customer Success.
• You're fluent in Dutch and English. French is a plus.

You don't need years of Customer Success experience. If you're customer-minded, curious, and eager to learn, we'd love to meet you.

Growing With Us #

This role is designed to grow. As you build a track record - owning your own accounts, driving adoption, handling escalations independently - there's a clear path to take on more responsibility within the CS team over time.

What We Offer #

• Shape the future of customer service at a fast-growing SaaS startup redefining corporate mobility.
• A fair and competitive salary package
• 32 days of paid time off (PTO) to recharge and relax.
• Your choice of a company car with a charging card or a mobility budget tailored to your needs
• A flex income plan through Payflip
• Meal vouchers and a net allowance to support your daily expenses.
• Hybrid work policy: enjoy flexibility while also benefiting from in-person collaboration at our offices in Ghent & Antwerp
• Work alongside awesome colleagues in a dynamic, fast-paced environment that fosters collaboration and growth.
• And much more.

Got a question? Email us at careers@mutomobility.com we're here to help!