Privacy Policy
Last Updated: 14/05/2024
1. Who we are
This Privacy Policy outlines the types of personal data we collect in view of your visit to and use of our website www.mutomobility.com, how we use and protect that personal data, and your rights in relation to the processing of your personal data.
Personal data processed via this website is collected, stored and controlled by XPOfleet Belgium BV (“XPOfleet”, “we” or “us”), vested at the Coremansstraat 34, 2600 in Antwerpen (Belgium). XPOfleet Belgium BV is considered data controller within the meaning of the GDPR.
Should you have any questions after reading this Privacy Policy, feel free to contact us via: privacy@xpofleet.com.
2. Information we collect
When you visit our website, or use one of its features such as signing up for our newsletters or otherwise contact us, we will process your personal data. This will be explained in more detail here below.
2.1. Website visit
When you visit our website, we will collect anonymous analytics data if you consent to this. This data is used for statistical purposes and to test and improve the user-friendliness of our website.
- Approximate location (general area)
- Browser language
- Browser type
- Operating system
- Platform (Android, iOS, …)
- Pages visited
2.2. Demo or quotation requests
If you want to request a quotation or book a demo for Muto, or any other solution or service, or contact us with any other question. We will process the following types of personal data in order to respond to your inquiry or request:
- Name
- Contact details such as (mobile) telephone number and (business) email address
2.3. Newsletter
When you sign up for our newsletter, we will occasionally keep you informed about our solutions and services and/or relevant developments in that regard. You may unsubscribe from the newsletter at any time via the ‘unsubscribe’-link in the relevant email. We will process the following types of personal data:
- Name
- E-mail address
3. Purpose and legal basis
|
Purpose of Processing |
Legal basis |
Retention |
|
Website visit. Analyze usage patterns, and test and improve the user-friendliness of the website. |
Consent (by accepting relevant cookies) |
365 Days |
|
Demo or quotation requests. The personal data is needed to process the request for a demo or quotation. |
User Consent |
Data will be deleted [3] years after last contact. Or when consent is withdrawn. |
|
Marketing purposes (e.g. newsletter). |
User Consent |
Data will be deleted [3] years after last contact. Or when consent is withdrawn. |
4. Data sharing and disclosure
We will never sell your personal data to third parties. In principle, your personal data will not be shared with third parties, unless in the following circumstances:
- where we engage external service providers and (affiliated) business partners for the benefit of our product- or service performance (« (sub-)processors »), for example. We have entered into data processing agreements with these processors regarding the careful processing and protection of the personal data involved.
- Legal and/or government authorities, to whom we must disclose certain personal data on the basis of a legal obligation or to protect our legal rights.
4.1. Subprocessors
|
Subprocessor |
Nature and Purpose of Processing |
Location of Processing |
Security Measures |
|
Combell |
Hosting |
EU |
ISO27001 Certification |
|
Hubspot |
Customer service,CRM, Communications |
EU |
ISO27001 Certification, Signed DPA |
5. Data security
We take the security of your personal data seriously. We have taken adequate technical and organisational measures to protect your personal data against loss and the unauthorised access or misuse thereof.
XPOfleet Belgium BV is proud to be ISO 27001 certified, demonstrating our commitment to implementing and maintaining an Information Security Management System (ISMS) that complies with international standards.
5.1. ISO 27001 Certification
Our ISO 27001 certification ensures that:
- Risk Management: We systematically identify, assess, and manage information security risks.
- Security Controls: We implement a comprehensive set of controls to safeguard your data and protect against unauthorized access, disclosure, alteration, and destruction.
- Continuous Improvement: We regularly review and enhance our information security practices to adapt to evolving threats and technological advancements.
5.2. Security Measures
In addition to our ISO 27001 certification, we employ industry-standard security measures, including:
- Encryption: We use encryption technologies to protect data during transmission and storage.
- Access Controls: Access to your personal information is restricted to authorized personnel on a need-to-know basis.
- Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
5.3. User Responsibility
While we implement robust security measures, it is important for users to take responsibility for maintaining the security and confidentiality of their accounts. This includes using strong, unique passwords and promptly reporting any suspicious activities to us.
5.4. Incident Response
In the event of a data breach or security incident, we have established procedures to promptly investigate, notify affected parties or persons, and take appropriate corrective actions in accordance with applicable law.
Our commitment to data security forms an integral part of our dedication to providing you with a secure and reliable experience.
6. Cookies and Similar Technologies
We use cookies and similar technologies to enhance user experience and collect information about website usage patterns. For detailed information about cookies see our Cookie Declaration.
7. Your Rights
As a data subject you have various rights regarding the processing of your personal data via our website. We are committed to ensuring that you can exercise these rights easily and effectively.
7.1. Right to access and amend
You have the right to access the personal data that we process, and also to request us to correct or amend your personal data.
7.2. Right to opt-out
You have the right to opt-out of certain data processing activities, particularly those related to marketing communications. If you wish to stop receiving promotional emails or other marketing materials, you can use the unsubscribe link at the bottom of communications you receive from us. Please note that opting out of certain communications may affect or limit your access to specific features or information.
7.3. Right to Withdraw Consent
Where we rely on your consent as the legal basis for processing your personal data, you have the right to withdraw such consent at any time. The withdrawal of consent for marketing communications such as newsletters is possible via the ‘unsubscribe’-link in our email newsletters. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
7.4. Right to Data Portability
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
7.5. Right to be forgotten
You have the right to request the erasure of your personal data. We will first investigate such a request and erase the personal data accordingly, provided the conditions in accordance with the GDPR have been met.
You may direct any requests or complaints regarding the processing of your personal data to us via the contact details as provided in this Privacy Policy. We will respond to such requests within the applicable statutory timeframes. For completeness, we also note that you have the right to submit a complaint with the relevant data protection authority. (for the Netherlands this is the “Autoriteit Persoonsgegevens”, for Belgium this is the “Gegevensbeschermingsautoriteit“).
8. Changes
We reserve the right to unilaterally update and amend this Privacy Policy periodically. New versions of this Privacy Policy will be published on the website. It is recommended that you regularly check the latest version of the Privacy Policy to be aware of potential changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or the processing of your personal data, please contact us at privacy@xpofleet.com
